Automation and AI for Instagram and Telegram
Every chatturns intoa customer.
Flows answer comments, stories and keywords, collect phone numbers and qualify leads. The AI answers everything else from your own documents, day and night.
Bahor Coffee
(01)What it is
Konnekt turns Instagram and Telegram into a sales channel that works without you. Flows greet, qualify and follow up exactly as you drew them, the AI answers questions from your documents, and every conversation ends up as a lead in your contacts and a deal in your CRM.
(02)Automation
Draw your automations. Like on a whiteboard.
Someone comments “PRICE” under your post and instantly gets a DM with the price list, buttons and a reminder the next day. Build it on a visual canvas, test it in your real chat, turn it on.
16 ways to start a conversation
- Comment on a post
- Reply to your story
- Mention in their story
- Comment during a Live
- Chat opened from an ad or ig.me link
- Reaction to your message
- Conversation starter
- Main menu item
Telegram bot
- Customer opens the bot (/start)
- Bot menu command
- Reaction to your message
- Started by a broadcast only
Every channel
- Message contains a keyword
- First message from a customer
- Customer comes back after a while
- Any message
- Default reply (nothing else answers)
15 building blocks
Ready-made templates
Start from a preset made for your channel and adjust it to your business.
Preview on a phone
See every message and button the way the customer will, before going live.
Test in the real chat
Send a test code from any account and walk through the flow for real.
Public and private replies
Answer a comment under the post and continue in Direct at the same moment.
Followers only
On Instagram a step can check that the customer follows you before sending the bonus.
A/B tests
The randomizer splits customers between versions, so you keep the one that sells.
Working hours
Flows know when your consultants are in and tell customers when you open next, in their language.
Human pauses
Wait a few seconds with “typing…” between messages, so the bot never feels like a machine gun.
Instagram 24-hour window
Reminders fit into Instagram’s messaging window instead of failing after it closes.
(03)Leads
Every conversation becomes a lead.
Flows ask for a phone number, an email or anything else you need, and check the answer. Every contact gets tags, fields and the source it came from, so you know who is ready to buy.
Collect phones and emails
A question step checks the format and asks again if the answer is wrong.
One-tap phone sharing
In a Telegram bot the customer shares their number with a single button.
Tags and fields
Flows tag customers and save their answers, so segments build themselves.
Know where leads come from
Ads, ig.me and start links, comments and stories: every contact keeps its first source and the ad that brought it.
Runs and clicks
See how many people went through each flow and how many clicked its links.
Take over any chat
Write to a customer yourself and the automation steps aside for that chat.
Broadcasts to segments
Send an offer or a whole flow to everyone with the right tag in your Telegram bot.
The whole conversation
Messages from the customer, the bot, the AI and your managers are kept together on the contact.
Dilnoza K.
@dilnoza.k
- Phone
- +998 90 123 45 67
- Visit date
- Saturday, 19:00
- Source
- Instagram ad
(04)Sales
From the first message to a deal in your CRM.
Show products from your catalog, pass hot chats to a manager with everything the bot collected, and send every lead to amoCRM or Kommo automatically.
- 01Ad click
- 02Catalog
- 03Contact details
- 04Manager
- 05amoCRM
Product catalog
Add products with photos, prices and collections. The “Show catalog” step sends cards with Choose, Photos and Details, and the choice is saved to the contact. A customer who taps an ad lands on that exact product.
Hand over to a manager
A flow step, the AI noticing an order or a callback request, or a burst of questions hands the chat to a person. You get a Telegram message with everything collected, and the bot stays quiet.
amoCRM and Kommo
Every lead becomes a deal with its fields and tags. Flows move it through your stages, and a hand-over adds the last messages as a note.
Assistant, last 30 days
The dashboard shows how the assistant sells: how fast it answers, how many chats reach a manager and how many deals reach the CRM.
- Conversations
- First reply (median)
- New contacts
- Handed to managers
- Sent to the CRM
- Answered by the AI
(05)AI assistant
An AI that knows your business.
Messages no flow takes go to the AI. It answers in the customer’s language, strictly from what you taught it.
Teach it once
Upload PDF and DOCX files, write FAQs and fill in your catalog. Every answer, price included, comes from your own knowledge.
It never guesses
Unknown question? It asks you on Telegram. Your reply joins the knowledge base, so it never asks twice.
On your schedule
Let the AI reply around the clock or only at night and on weekends. Outside its hours a default flow can answer instead.
Three channels, one brain
Instagram Direct, Telegram Business and your own Telegram bot. Replies go out from your account.
Short, human replies
The AI can answer in a few chat-sized messages with typing in between, the way a real consultant writes.
Your team, in control
Invite colleagues with roles and see every AI answer together with the sources behind it.
(06)How it works
Live in ten minutes.
- 01
Connect
Connect Instagram with one button, add Konnekt to Telegram Business or plug in your own Telegram bot.
- 02
Automate
Pick a template or draw a flow, upload your documents for the AI and test everything in your real chat.
- 03
Grow
Leads land in contacts with tags and sources, and you step in only when a chat really needs you.
(07)Reviews
More five stars. Fewer surprises.
Put a QR or NFC card on the table. Happy guests go on to Google and Yandex Maps, unhappy ones write to you privately, before they write to the internet.
↳ Try it: tap a star
Tap to leave a review
Bahor Coffee
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16
ways to start a flow
15
building blocks for your flows
3
channels: Instagram, Telegram Business and Telegram bot
24/7
on duty, holidays included
(08)FAQ
Questions, answered.
What is the difference between flows and the AI?
Flows run first and do exactly what you drew: replies to comments, buttons, questions, tags. Messages that no flow takes go to the AI, which answers from your documents.
Can I collect phone numbers and other lead data?
Yes. A question step asks for a phone, email, number or any text and checks the format. Answers are saved to the contact, and in a Telegram bot the customer can share their number with one tap.
Can I reply to a customer myself?
Yes. When you write to a customer by hand, flows and the AI step aside for that chat, and you can hand it back from the contacts page.
Does it work with amoCRM?
Yes. Connect amoCRM or Kommo and every lead becomes a deal with its fields and tags; flows can move it to another stage, and hand-overs add the latest messages as a note.
What if a customer wants to talk to a person?
The chat is handed to a manager: from a flow step, when the AI hears an order or a request for a call, or after many questions in a row. You get everything the bot collected in Telegram, and the bot stays quiet until you resume it.
Will the AI make things up?
No. It answers only from your documents and FAQs. If the answer is not there, it forwards the question to you on Telegram.
Which languages does it speak?
It replies in the language the customer writes in: Uzbek, Russian or English. The dashboard is available in all three too.
Do I need a developer?
No. Connect Instagram with one button, add the bot to Telegram Business, upload your files. That is it.
What if a customer edits or deletes a message?
You get a notification in Telegram, so nothing slips past you.