Terms of Service
These Terms of Service (“Terms”) are an agreement between you and Konnekt (the service at konnekt.uz operated by ODILBEKOV MIRAKBAR ODILBEKOVICH, “Konnekt”, “we”, “us”). They are a public offer: by creating an account, signing in or using Konnekt you accept them in full. If you use Konnekt for a company, you confirm that you may accept these Terms on its behalf, and “you” then also means that company. If you do not agree, do not use Konnekt.
1. The service
Konnekt is a software service for businesses: it connects to their Instagram professional accounts and Telegram bots or Telegram Business accounts and lets them answer customers automatically (flows, keyword replies, broadcasts), work with conversations as a team, collect leads, run NFC review cards and, where available, use an AI assistant. Konnekt is under active development: features may be added, changed or removed, and some features (including the AI assistant) may be unavailable for a time.
2. Your account
- You must be at least 18 years old and give accurate information when signing up.
- Keep your sign-in details safe. You are responsible for everything done in your account and by the team members you invite, and for their roles and access.
- Tell us at support@konnekt.uz at once if you think someone has accessed your account without permission.
3. Plans, trial and payment
- Plans, their limits and prices are shown on the pricing page and in the panel. A new company may get a free trial; when a trial or a paid period ends without renewal, the company moves to the free plan with its limits.
- Payment is currently arranged directly with our team, in advance, for the chosen period. Prices are in Uzbek so’m unless stated otherwise.
- We may change prices and plans. Changes do not affect a period you have already paid for, and we will tell you at least 14 days before they apply to you.
- Paid periods are not refunded if you stop using Konnekt early, except where the law requires a refund or where Konnekt was unavailable through our fault for a significant part of the period.
- Limits (messages, AI replies, contacts, channels and others) are part of the plan. When a limit is reached, the related function stops until the next period or until you change the plan.
- Plans that include Konnekt branding add a short “Made by Konnekt” line to automated messages.
4. Your responsibilities
You decide what Konnekt sends to your customers and what data you collect through it. You agree that you:
- comply with the law that applies to you, including the Law of the Republic of Uzbekistan “On Personal Data”, laws on advertising and consumer protection;
- have a lawful basis, including consent where it is required, to message your customers and to process their data, and tell your customers how you use their data;
- are responsible for all content you create or upload — flows, messages, broadcasts, documents, FAQ, product data and prices — and for its accuracy and lawfulness;
- follow the rules of Instagram/Meta and Telegram, including their messaging rules (for example, Instagram’s limits on when a business may message a person);
- do not use Konnekt for spam, fraud, misleading or illegal offers, goods or services, harassment, collecting data without permission, or to infringe anyone’s rights;
- do not try to break, overload, reverse-engineer or get around the limits or security of Konnekt, and do not access other companies’ data.
5. Instagram, Telegram and other third parties
Konnekt works through the official interfaces of Meta (Instagram), Telegram, CRM systems and AI providers. These companies decide on their own rules and may change their interfaces, limit features, delay or refuse messages, or restrict or block accounts. We do not control them and are not responsible for their actions, outages or restrictions, including the blocking of your accounts, or for messages they do not deliver. Your use of those platforms is also governed by their own terms.
6. AI assistant
Where the AI assistant is enabled, answers are generated automatically from the documents, FAQ and catalog you provide. Automatically generated answers can be incomplete, outdated or wrong. You are responsible for keeping your knowledge base accurate, for reviewing how the assistant answers and for answers given to your customers. Do not use the assistant for medical, legal, financial or other advice where a mistake could cause harm. Konnekt is not liable for decisions made on the basis of AI-generated answers.
7. Your data
- Your content and your customers’ data belong to you (or to your customers). You give us the right to store and process them only as needed to provide and protect the service.
- For your customers’ data we act on your behalf and under your instructions, as described in the Privacy Policy, which is part of these Terms.
- You can delete your data and your account at any time in the panel. We do not guarantee that deleted data can be restored, so keep your own copies of anything important.
8. Availability
We work to keep Konnekt available and secure, but we provide it “as is” and “as available”, without guarantees that it will be uninterrupted, error-free or fit for a particular purpose. We may carry out maintenance and updates, which may briefly interrupt the service.
9. Limitation of liability
To the extent the law allows, Konnekt is not liable for indirect losses, lost profit or revenue, lost data or customers, or damage to reputation, nor for losses caused by third-party platforms, by your content or settings, or by events beyond our reasonable control. Our total liability for all claims related to Konnekt is limited to the amount you paid us for the service in the three months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
10. Suspension and termination
- You may stop using Konnekt and delete your account at any time.
- We may limit or suspend access, or close an account, if these Terms or the law are broken, if payment is overdue, or if this is needed to protect Konnekt, other users or third parties. Where possible we will warn you first and give you time to fix the problem.
- After an account is closed, its data is deleted as described in the Privacy Policy.
11. Intellectual property
The Konnekt software, design, name and logo belong to us. These Terms give you only the right to use the service for your business while your account is active. Suggestions you send us may be used to improve Konnekt without any obligation to you.
12. Changes to these Terms
We may update these Terms. The date at the top shows the latest version. About important changes we will tell you by email or in the panel at least 14 days before they take effect. If you keep using Konnekt after that, you accept the new Terms; if you do not agree, you may delete your account.
13. Governing law and disputes
These Terms are governed by the law of the Republic of Uzbekistan. We will first try to settle any dispute by negotiation: write to support@konnekt.uz, and we will answer within 30 days. If the dispute is not settled, it will be decided by the competent court in Tashkent, unless the law provides otherwise.
14. Contact
Konnekt — konnekt.uz, Republic of Uzbekistan. Operator: ODILBEKOV MIRAKBAR ODILBEKOVICH. Email: support@konnekt.uz.